Billing Questions

Do you have a sample bill I can look at ?
Please download a sample bill to help you understand the bill you received from us.

Why am I receiving a bill when I already paid my co-pay?
At the time of service, your co-pay was collected. We then filed with your insurance for the remaining part of your visits. Your bill represents your deductible, coinsurance or other non-covered services.

What is a deductible?
A deductible is the amount you pay out-of-pocket for expenses before your insurance company will begin to cover your medical bills. Typically, a deductible starts over at the beginning of the calendar year.

Why is my bill more expensive than visiting my family doctor?
Our prices are competitive with other walk-in clinics in the ArkLaTex. As an Urgent Care Center, we are cheaper than a visit to your local emergency room, but in some cases, more expensive than a family practice. Our clinics are mid-level medical facilities. Our providers are over-seen by board-certified emergency physicians.

How can I understand my bill?
Review your Explanation of Benefits (EOB) for your insurance company. Most of the time, you can simply call your insurance company and give the requested information over the phone.

Help, I still have questions:
All questions pertaining to a statement should be directed to:

Phone: 903-831-7270
E-mail: billing@healthcareexpress.us

Companies receiving an invoice or statement about Occupational Medicine services should contact Kim West at 903-791-9355 x 104.